FAQ

Shipping:

  • We offer flat-rate shipping for all roasted coffee, tea, and other food products within the United States
  • We do not offer expedited shipping on coffee, tea, or other food products.   
  • Expedited shipping options are available at checkout for non-food merchandise.

Processing Time:

  • We process all orders within 2-5 business days.

Shipping Carriers:

  • Carriers currently used are USPS, UPS, and FedEx.
  • Delivery times vary by location.

International Shipping:

Currently, we do not offer international shipping.


Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.


Subscriptions
When you purchase a subscription, you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
We store your payment details securely, and you'll be charged for each delivery unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription, you can cancel it.
You can cancel or change your subscription at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.

Returns and Exchanges:

If for any reason you are not satisfied with our coffee or tea, we will offer a full refund on your first bag of coffee or tea.  No questions asked, and no need to return anything.  We want you to feel comfortable trying us out.

If this is NOT your first order with us, we can't accept returns of coffee or tea, as they are perishable items.

If you're returning an order due to an issue such as a damaged delivery, please contact us immediately at support@artisanjavatea.com to discuss. 

Any express shipping, where applicable, is not refunded.  Express shipping includes Next Day Air, 2nd Day Air, 3 Day Select, and any other overnight or express shipping services you may have requested for non-food products.

Ground shipping is not refunded unless our shipping department is at fault or the order arrives damaged.

PLEASE NOTE: Time is of the essence.  Report any damaged order within 48 hours to request an exchange. We will not accept exchanges or returns after 48 hours.

Other Merchandise:

For all other merchandise, such as appliances, drinkware, etc., you may return non-damaged items within 25 days for a full refund if you are not satisfied with your purchase. All items must be in their original condition and packaging. 

Please contact us at support@artisanjavatea.com with any other questions about shipping or to request return instructions at support@artisanjavatea.com.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.


Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.


Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.


Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.

Trade name: Artisan Java & Tea

Phone number: 833-200-0020

Email: support@artisanjavatea.com

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